Cloud Contact Center
Cloud Contact Center | Secure Solutions Technology Partners
Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.
Remote Workforce Enabled
Quickly enable a remote workforce for your business while maintaining customer service levels and productivity, no additional hardware required.
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- Support multi-site contact centers and remote agents
- Centralize management from one portal, accessible anywhere, any time
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- Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
- Easily manage customizable agent skill sets and statuses
- Centralize the handling of calls, web chat, email, and SMS in a single application with our omni-channel capabilities
- Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
- Send out post-call surveys to measure satisfaction
- Quickly and easily integrate with CRM and WFM systems
- And much more...
Secure Solutions Technology's Cloud Contact Center is back by our local support team who are assisted by Intermedia's J.D. Power-certified 24/7 support and a 99.999% up-time SLA for a truly Worry-Free Experience™
For more information about Secure Solutions Technology Partners Cloud Contact Center email us at sales@sstpnc.com or call us at 704.754.8484.
Customizable call flows and exceptional QA features help to ensure more efficient interactions
Voice, chat, and email queues combine into a single omni-channel experience
Deep historical reporting helps drive improved future interactions
Dynamic notifications extend reach while respecing audience preferences
Real-Time customer insights speed agent-customer interactions
