Cloud Contact Center

Cloud Contact Center | Secure Solutions Technology Partners

Move your Contact Center to the cloud and experience a highly reliable, secure, and full-featured solution that can be up and running in days, not months. With Contact Center, more responsive, informed, and positive customer experiences are in your future.

Remote Workforce Enabled

Quickly enable a remote workforce for your business while maintaining customer service levels and productivity, no additional hardware required.

Cloud Contact Center improves customer interactions for businesses of all sizes and helps you differentiate from the competition where it matters most - the customer experience.  Contact center enables you to:
    • Support multi-site contact centers and remote agents
    • Centralize management from one portal, accessible anywhere, any time
Happy Customer Ratings - Cloud Contact Center
    • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
    • Easily manage customizable agent skill sets and statuses
    • Centralize the handling of calls, web chat, email, and SMS in a single application with our omni-channel capabilities
    • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
    • Send out post-call surveys to measure satisfaction
    • Quickly and easily integrate with CRM and WFM systems
    • And much more...

Secure Solutions Technology's Cloud Contact Center is back by our local support team who are assisted by Intermedia's J.D. Power-certified 24/7 support and a 99.999% up-time SLA for a truly Worry-Free Experience

For more information about Secure Solutions Technology Partners Cloud Contact Center email us at sales@sstpnc.com or call us at 704.754.8484.

Customizable call flows and exceptional QA features help to ensure more efficient interactions

Voice, chat, and email queues combine into a single omni-channel experience

Deep historical reporting helps drive improved future interactions

Dynamic notifications extend reach while respecing audience preferences

Real-Time customer insights speed agent-customer interactions

  Secure Solutions Technology, one of the fastest growing IT solution providers in central NC...
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